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ECKM 2014

Dr. Peter Heisig chairs with Dr Florinda Matos the Mini-Track on "Future Research Directions in Knowledge Management"

Global Knowledge

Research Network

The GKR-Network with over 30 partners around the globe founded and lead by Dr Heisig is about to release its first working paper soon.

See News for more information!


Here you can order our publications.

Global Knowledge Research Network - GKRN

The Global Knowledge Research Network (GKRN) founded by Dr Peter Heisig in Summer 2011 has finalised two research projects involving over 30 research partners from around the globe.

The research replicated a UK study about information and knowledge needs from the past and for the future. About 1500 managers and employees from over 30 countries, different industries and functional areas took part in the online survey.

The second research project interviewed about 220 KM experts from 38 countries representing 42 nationalities, 16 different industries plus government, international organizations and NGO's as well as 16 different academic disciplines.

The research partners are currentlz analysing the two dataset and preparing the first publications.

We will inform about the results soon.

Please contact us if you would like to learn more about the network and our research.

ECKM 2014 - 15th European Conference on Knowledge Management
Santurem, Portugal - September 4-5, 2011

Mini-Track on Future Research Directions in Knowledge Management

Chair: Dr Peter Heisig, Senior Research Fellow at the Centre for Socio-Technical Systems Design at the Leeds University Business School, UK and Dr Florinda Matos, ICAA Portugal

KM has been assessed as being in a state of "pre-science" with differnt paradigmas and disagreement about fundamentals in the field (Hazlet et al. 2005). Others see KM as a 'healthy arena with a strong foundation in multiple theories and clear direction for future work' (Baskerville and Dulipovici, 2006). According to the latest research bz the consulting firm Bain & Company, KM no longer belongs to the 25 most popular management tools. Furthermore, knowledge-related challenges including transferring knowledge from one generation to the next, learning from projects and sharing knowledge across organizations, regions and countries remain on the management agenda.

The mini track invites academics and practitioners to reflect on the state of KM as a discipline or-and an organizational practice and to suggest directions for future research (Scholl/Heisig 2003; Scholl et al. 2004).


ECKM 2011 - 12th European Conference on Knowledge Management
Passau, Germany - September 1-2, 2011

Mini-Track on Process-oriented Knowledge Management - Case Studies and State of Research

Chair: Dr. Peter Heisig, Senior Research Fellow at the Centre for Socio-Technical Systems Design at the Leeds University Business School, UK

The result of a worldwide Delphi-Study conducted in 2002 concluded that the most urgent and most promising task in KM research and practice was "the integration of knowledge management activities into business processes" (Scholl/Heisig 2003; Scholl et al. 2004)

This mini track will address the current state of research and practice about the activities to understand the relationship between core business processes and knowledge management activities. Submissions should feature how knowledge management activities have been integrated into core business processes such like "product deveopment", "sales & marketing", "manufacturing" and "customer service" and how these KM tasks have been aligned with the daily working tasks in these core processes.

Co-authored papers with industry would be especially welcomed to this track. Research papers which review th current state in "process-oriented KM" and suggest further directions of research and research questions would be welcomed as well. Papers focusing on the change management activities related to process-oriented KM are also welcomed.

The following topics should be addressed by authors from industry and researchers in KM:

  • Case studies from manufacturing and service industry on how KM activities are integrated.
  • What are the challenges to implement KM tasks and activities into daily working tasks of engineers, marketers, production managers and workers and customer service personnel?
  • Which change management activities are required to achieve a sustainable alignment between KM tasks and activities and the daily working tasks?
  • What are future research directions and research questions "process-oriented KM" should pursue?
For more details see the  conference website.
KM Egypt Conference 2010
Knowledge Management a Catalyst for Innovation
Cairo - September 21 - 22, 2010

Knowledge Management - Reflections from Research and Experiences from Practice

Dr. Peter Heisig, Senior Research Associate at the Cambridge Engineering Design Centre, University of Cambridge has been invited to give a keynote speach at the First KM Conference in Egypt.

Dr. Heisig will reflect on KM from recent research and challenge some 'myths' of KM. He also will give an overview about KM in Germany based on case studies from small workshops, medium-sized family-owned companies and large corporations which are often not known outside Germany and which have been awarded for their achievements.

The event is organised by the Department of Knowledge Management at the Egyptian Cabinet of Ministers and the Konrad Adenauer Stiftung.

Knowledge Creating companies in Japan
Tokyo - September 13 - 17, 2010
Dr. Heisig was invited by the Asian Productivity Organization (APO) to join the APO Study Mission on “Knowledge-Creating Enterprises in Japan” from 13-17 September 2010 in Tokyo.  For the last five years the APO has promoted Knowledge Management (KM) as an approach to foster productivity and quality within the public and private sector in their 20 member countries.  One activity of the APO to promote KM is to carry out study missions in their member countries to learn from best practice companies and to understand practical KM and share their lessons learned.  In this case, the Japanese Productivity Council (JPC) organised a study mission involving four companies: NTT Data Corporation (Telecommunication), Fuji Yerox (Electronics), Eisai (Pharmaceuticals) and Fukoku (Financial Services / Insurance). The study tour was attended by 16 delegates from 12 Asian countries: Cambodia, PR China, Indonesia, Republic of Korea, Malaysia, Mongolia, Nepal, Philippines, Singapore, Sri Lanka, Thailand and Vietnam.

Peter was invited as a European Knowledge Management Expert to present on the European Knowledge Management Framework (CWA 14924) and to share his experiences on KM since he started working in the field in 1988:

“It was very surprising to learn about the approaches undertaken by the four companies we visited. None of these companies branded their initiative as a knowledge management project. Nevertheless it was all about improving the fostering of creativity on the individual level, to create knowledge on a team level, and implement innovations on the organisational level. The tools applied are common to all KM projects I have come across in European companies. The big difference to the current situation of KM initiatives in Europe is that here practitioners are more concerned with operational problems, like how to sustain a community of practice, how to take advantage of lessons learned from running projects. However, one main difference was that none of these Japanese projects had to present a business case, while this is the first question to be addressed here in Europe. I think this is due to the long-term vision of the companies in Japan, who understand these knowledge related efforts as a way to improve the ways of working together rather than a short-term business improvement campaign.”

In terms of our socio-technical systems design framework the visit to the KDI Future Center in Tokyo was very interesting as it's located on the 17 th floor of the Fuji Xerox building in Central Tokyo and is aimed to support the creative and flexible work of individuals, teams, and even larger groups:

“Here at the Future Center you could feel how the design of space creates an atmosphere for concentrated work and creativity in one space. I hope we will also be able to explore the relationship between space and work with some European organisations in the near future.”

Knowledge Management Champions Webinar Series
25 November 2009 - 10 a.m. (GMT)

Experiences of 10 years of KM - The ups and downs

Mr. Paul Seren, Head of Knowledge Management at Schaeffler Group will present the development and his experiences from the last 10 years of KM effort at this large automotive group.

Starting with Web-Administration today the KM Team delivers defined KM services to the Business.

Paul will speak about the Networks of Competence to share knowledge, the Schaeffler Taxonomy as a basis for sharing between different companies and business units, their use of Wiki's and Expert Debriefings to capture and secure expert knowledge in time of the economic downturn.

More information about the program and the following topics could be found in the KM Webinar Flyer

To register online at www.benchmarkingpartnerships.com.au/home.htm

First KM Study Tour to Visit & Meet KM Champions in Germany was a great success -
100% of the delegates recommend this unique Tour!

Delegates from 11 countries visited from 26th April to 30th April 2009 four German companies who are recognised leaders in Knowledge Management in Germany and worldwide. The participants meet with further 10 KM practitioners from companies to share their experiences in KM over the last 10 years.

This study tour contributed a new European perspective to the global KM Landscape as one KM Champion emphasised his feedback:

"The amount of practical KM sharing was phenomenal, and I only realize the extent thereof now as I report back to my colleagues on what I have learned and revisiting the presentations in the tour manual."  KM Champion from South Africa

This first KM Study Tour was organised together with BCS Management Services (UK) and Benchmarking Partnerships (Australia).

The Asian Productivity Organization (APO) was the main sponsor.


The following companies hosted the study group and shared their experiences in Knowledge Management since 1998:

  • ATLAS Elektronik , KM of the Year 2003 - KM Life Cycle since 2000, KM products and services, KM relay to capture know how from leaving experts, Semantic Knowledge Map since 8 years
  • Airbus , Corporate Award for Excellence 2007
  • German Technical Corporation - KM of the Year 2005 - Knowledge transfer worldwide across cultures, KM in projects
  • Robert-BOSCH Car Multi Media GmbH - KM supporting new product development
  • reinisch AG , medium-sized company who is a Pioneer and Leader in Intellectual Capital Statements - Made in Germany - Lessons learned from 5 years IC-Reports
  • Bürgel GmbH, KM of the Year 2002 - Knowledge sharing between 30 small business all over Germany
  • Siemens AG, APQC Best Practice Partner 2007 - KM Technologies 2.0, Wiki's, Blogs, etc. and KM for Mergers & Acquisitions since 2001
  • INA Schaeffler Group, Head of KM - KM evolution in a large company from "Web-Master" to "Knowledge Services and Networks" support the core business
  • Networking with Members of the German Association of Knowledge Management (gfwm e.V.) in Frankfurt/Main
  • Government Programm "Fit for the Knowledge Competition " promoting KM for small and medium sized businesses

The KM Study Tour Delegates at Airbus (Bremen) - KM Study Tour Director Dr. Peter Heisig (2nd. from right)

Future activities: eureki and its partners BCS Management (UK) and Benchmarkingpartners (Australia) are planning a KM Study Tour 2010 to Asia


Opening speach at 1st. International KM Conference at Xi'an University, China
The first International Conference on Knowledge Management was organized by the School of Management at the Xi'an JOATONG University on July 3rd. until July 6th., 2007.
Dr. Peter Heisig, eureki / University of Cambridge was invited to deliver the opening speach about Knowledge Management. His presentation covered the following areas:
1. KM Trends in Europe and Germany
2. Best Practice Case studies form manufacturing and service companies
3. Business and Process oriented Knowledge Management
4. How to start a KM initiative and critical success factors for KM
5. Measuring success of KM and Intellectual Capital Reporting
6. Typical KM methods and tools
Dr. Peter Heisig (center) with the two conference chairman Prof. Wang Yingluo (Right), Chair Professor School of Management, Xi'an and Prof. Wang Zhongtuo, Dalian University of Technology
07.07.2007 | Heisig
Tender won!

The Federal Ministry for Economics and Technology (BMWi) has commissioned the „Arbeitskreis Wissensbilanz“ to carry a pilot project with the banking sector in order to develop and test a tool for the evaluation of intangibles.

The objective are as follows:

Identify the most important intangible factors
Compare different methods for the evaluation of intangible factors
Develop and test a prototype for the evaluation of intangibles with financial advisors from different banks
You will find detailed information here: www.akwissensbilanz.org
28.11.2006 | Heisig
  de | eng
Interesting events
coming up:
more information

15th ECKM 2014

Mini-Track on Future Research Directions in KM

Chaired by Dr. Peter Heisig & Dr Florinda Matos.

Santurem, Portugal,

4.-5. September 2014

Hits Online 3 | Heute 12 | Gesamt 9228 | Impressum | Artwork www.cydos.de 2006